Taiwan and Sigapore Vistor:

• We can not accept order with Taiwan or Sigapore address as delivery address
• Order with Taiwan or Sigapore Delivery Address will be cancelled
• We accept Vpost Address(Virtural US Address Provided by Sigapore Postal Service)
• FYI: Using Oregon Vpost address to avoid 9.75% California Sales Tax

Credit Card Purchase:

• If the ship to address is not match the billing address, we might require additional info and time to process your order.
• The following infomation will be ask to process your credit card if use non-us issued credit card
  • Credit card CVV code
  • Credit card issue bank name
  • Credit card issue bank telephone number

• There are two shipping method available at luklearningsystem.com
• USPS Priority Mail For both Domestic and International
• Fedex Express/Ground For Domestic only
• Shipping charge, please see our online shipping cart calculation

• We do not accept opened item for return unless it due to our shipping error
• To return a product based upon luklearningsystem.com's replacement/return guarantee policy, you must obtain a Return Merchandise Authorization number within the guarantee return period for the product. luklearningsystem.com will not accept any returns without prior authorization and an RMA number.
• There is 15% restocking charge for all return product, if return authorized.
• ALL RETURNED ITEMS MUST BE IN THE ORGINAL MANUFACTURED CONDITION WITHOUT BROKEN OR MISSING PARTS ETC. AND PACKED IN THE ORIGINAL PACKAGING.

• Order after 2:00pm pacific time will process on next business day